There's no need to remember another username or password! powderDesk offers LDAP and AD authentication for both your submitters and your responders. This ensures a seamless integration with your existing account management!
Using ITIL as the central inspiration, powderDesk is designed to support the most widely accepted best practices in IT Service Management. PowderDesk provides the perfect combination of automation and effective ITIL policy.
Thanks to a cutting edge delivery mechanism, powderDesk offers 100% support for deployments in Windows, Mac and, Linux environments. Compatibility will always be one of our core philosophies.
Your submitters and responders will always be able to find what they need thanks to our responsive in-app search engine. Results can be sorted by relevance and displayed in custom views for your convenience.
For most organizations, Service Management systems are often mission critical so powderDesk offers one of the cleanest interfaces you will find in an ITIL inspired application. We place great stock in how users experience software and our design aesthetic is a big part of what makes powderDesk different.
Setup powderDesk to instantly send your submitters and responders emails as soon as a ticket is created or when important aspects of a ticket are updated. Streamline communication by controlling which request types trigger notifications and which are handled solely in powderDesk.
There's no need to install anything local with powderDesk, simply use your default Web browser to access the application.
Find what you're looking for quickly with powderDesk's intuitive search options.
Closely monitor the status of your submissions and all of the relevant notes with powderDesk's audit trail.
You can use powderDesk to manage any type of incoming request, from any user inside or outside of your organization.
powderDesk helps you manage every system in your infrastructure with a built in Asset Management capacity.
Track your due dates and time stamps with powderDesk's friendly date and time selectors.
powderDesk conveniently notifies responders when they miss a step in the workflow and when relevant areas of the interface require their attention.
With built in relationships between Tickets, Assets and, Submitters you can track every potential interaction.
Do your responders exhibit a wide range of talents and skills? With powderDesk's routing technology, incoming issues always get to the right person.
With the release of powderDesk v1.9 you now have access to a powerful new feature, Ticket Custom Fields. We created this feature to provide our customers with some additional flexibility on their incoming requests. The way you use this feature is pretty straight forward so I will go over the basics in this post. However, if you would like a more in-depth review of this (or any other) feature, feel free to schedule a live tour with us!
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