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With the release of powderDesk v1.9 you now have access to a powerful new feature, Ticket Custom Fields. We created this feature to provide our customers with some additional flexibility on their incoming requests. The way you use this feature is pretty straight forward so I will go over the basics in this post. However, if you would like a more in-depth review of this (or any other) feature, feel free to schedule a live tour with us!
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