With the release of powderDesk v1.9 you now have access to a powerful new feature, Ticket Custom Fields. We created this feature to provide our customers with some additional flexibility on their incoming requests. The way you use this feature is pretty straight forward so I will go over the basics in this post. However, if you would like a more in-depth review of this (or any other) feature, feel free to schedule a live tour with us!
MoreThe v1.8.0 release of powderDesk offers a suite of new features related to the automatic assignment of newly created tickets and grouping your Responders together according to their relevant skills.
MoreWe mentioned in a recent blog post that we were close to delivering a new feature that allows for automatic ticket creation from an incoming email and this feature is now available as a part of our v1.7 release. Below is a description of the feature but if you would like a closer look please feel free to contact us and we will set up a live tour for you.
MoreRecently we announced the launch of powderDesk v1.5 which included a suite of outbound email notifications. Our newest release adds an option to create "New Notes" from an email notification. For HTML emails, you will see a New Note button in addition to the View Ticket button. For text based emails, the New Note option displays as a link.
MoreWith the release of powderDesk v1.5 we now offer an Email Notification system. Below is a summarized list of scenarios where an email notification will be sent by powderDesk. If you would like to take a closer look at how these features work, feel free to schedule a live tour with us.
MoreWith the release of powderDesk v1.4 we've included two new features and we have provided various bug fixes as well. Below is a summary of the changes.
MoreWe're pleased to announce the release of powderDesk v1.3 which includes an expanded submitter user interface for your convenience. We have maintained a simple user experience while adding several new functions for your submitter users.
MoreIn a recent blog post we introduced you to a new suite of Parts & Billing features and we are excited to announce that these features are now available with our v1.2 release!
We have put together short videos that show the basics of configuring and using Parts & Billing but if your organization would like to take a closer look at how these features work, feel free to schedule a live tour with us
MoreAn important part of our process and our general development philosophy is to have an open dialogue with our users. When it comes to the features and functions we plan to include in powderDesk, user feedback is key in helping us get a handle on what we need to prioritize and where we should focus our attention with upcoming sprints. Our newest survey is built around the next 3 things we'll be working on to start 2014. This survey helps us understand the order of importance for our users and gives us a chance to gather additional details and feedback on each feature. When you have a few minutes free take our survey and help us make powderDesk as great as it can be!
MoreWe have been hard at work behind the scenes developing some exciting new features for powderDesk and addressing any bug reports we've received. We would like to thank our entire user community for the bug reports we've received over the past several weeks. One of our goals is to make sure that powderDesk is as bug free as possible so we try to address items as soon as they're reported.
MoreI'm sure there are more than a few Project Managers out there who have watched events unfold over the past month with a lot of head-scratching, I know I am one of them. The troubled roll out of Healthcare.gov has flamed passions on both sides of the aisle, but when you look beyond the politics of the situation, I think there are actually some valuable lessons for developers. The things I've taken away from the roll out revolve around its 3 most obvious shortcomings as I see them.
MoreWe're excited to announce that powderDesk™ v1.0 is now available for purchase! Our adherence to Agile software development and our use of Scrum is a big part of how we've managed to develop our 1.0 release so rapidly. I'm really proud of the team here at Spire for creating such a rich application completely from scratch.
MoreAs we approach the release of version one here are the latest things we've been working on. The finish line is within sight!
MoreWe've been working on a number of items over the past few months but per our adherence to Scrum, if something is 99% complete we consider it incomplete. The items below in Fixes and Additions are items that are 100% complete and can be reviewed in our online demo.
MoreWith the release of powderDesk v1.9 you now have access to a powerful new feature, Ticket Custom Fields. We created this feature to provide our customers with some additional flexibility on their incoming requests. The way you use this feature is pretty straight forward so I will go over the basics in this post. However, if you would like a more in-depth review of this (or any other) feature, feel free to schedule a live tour with us!
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